SHIPPING & RETURNS

SHIPPING POLICY

Generally your order is processed and dispatched within 1-3 business days of placing your order and delivery expected 3-7 business days after dispatch, depending on location and postage supplier demand.

For some products, such as custom or special orders, dispatch may take up to 7–14 business days. An estimate of time to make your order and dispatch product will be advised before placing a custom order. We use Australia Post services for delivery however depending on availability may use other services from time to time.

INTERNATIONAL SHIPPING

We use Australia Post when sending our products overseas. Currently we ship to New Zealand, United Kingdom and USA. Customs duty tax usually does not apply to orders for personal items when order total remains below a particular threshold set by customs for the corresponding country, however it is the buyers responsibility to familiarise themselves with the threshold for their country before placing an order and to make themselves aware of any customs duty tax that may apply to their order.

As customs laws can change from time to time on short notice, rules may change to include limitations on importing some or all of the products we sell.

Gracy Mae Crochet accepts no responsibility for any hold ups, refusal of customs to allow our products into your country or any customs duty tax payable and are

all solely the responsibility of the purchaser.

RETURN & EXCHANGE POLICY

We want you to be satisfied with your purchase so if you find a product of ours is faulty, is significantly different from the description and/or doesn’t do what we said it would, or is unsafe - we’re really sorry! We will gladly repair, exchange or refund your items less postage costs. Please contact us via email at gracymae.crochet@gmail.com so we can resolve your issue as promptly as possible.

Please note that due to the handmade nature of our products and due to differing yarn lots, items will usually not be able to be replaced or exchanged with an identical one at time of fault. In the event of fault, Gracy Mae Crochet will let you know the options available to you before going ahead with a repair or replacement.

DAMAGED OR INCORRECT ITEMS

We understand that mistakes happen and sometimes you may receive an incorrect item or items may be damaged during the delivery process. You must contact Gracy Mae Crochet within 48 Hours of delivery with photo evidence to report any damage or incorrect products so we can best rectify your problem. If no contact has been made in this timeframe, we will assume you are satisfied with your items & delivery condition.

REFUNDS

Sorry, we do not issue refunds or exchanges for change of mind purchases.